1. Introduction
This privacy policy explains how Townsville Casino may handle personal information when guests use Townsville Casino services, visit The Ville Resort-Casino, join Vantage Rewards, enter promotions, or contact the resort.
The type of information collected depends on the service being used. For example, membership, promotional participation, accommodation, and customer support may require different information.
This page is intended as a general guide and does not replace the official privacy policy issued by The Ville Resort-Casino or its operating entity.
2. Information That May Be Collected
Depending on the service involved, guests may be asked to provide personal and contact information.
This can include:
- Identity details: name and date of birth
- Contact details: email address, telephone number and other contact information
- Membership information: Vantage Rewards account and membership details
- Booking information: details connected with accommodation, dining or event bookings
- Transaction information: payment and transaction details where required
- Communication records: information provided when contacting customer support or the resort
Additional information may be requested when necessary to confirm eligibility for particular services or promotions.
3. Identity and Age Verification
The Ville Resort-Casino requires casino guests to be 18 or older, and may check identification regardless of a person's apparent age.
Where identification is required, information from an accepted identity document may be used to confirm age or identity and to meet applicable entry or gaming requirements.
The specific documents requested and how long they are retained depend on the relevant service and applicable requirements.
4. Vantage Rewards Information
Joining Vantage Rewards involves providing information needed to administer the membership.
Membership activity may be associated with a guest's account so that applicable points, tier credits, rewards and promotional eligibility can be calculated.
The supplied information states that Vantage Rewards benefits can include Vantage Dollars, accommodation, dining and other member benefits, depending on membership level and applicable conditions.
5. How Personal Information May Be Used
Personal information may be used for purposes connected with operating the casino and resort, including:
- Managing Vantage Rewards memberships
- Confirming identity and age
- Processing bookings and transactions
- Administering promotions and prize draws
- Providing customer support
- Communicating with guests about services or memberships
- Meeting applicable legal and regulatory requirements
- Maintaining the security and proper operation of casino and resort services
Information associated with promotional participation may also be used to determine eligibility and administer relevant draws or rewards.
6. Cookies and Online Technologies
Websites and online services may use cookies and similar technologies to maintain sessions, remember preferences, understand website usage, and support site functionality.
Cookies may also be used for analytics or promotional purposes, depending on the website and its settings.
Browser controls can generally be used to manage or restrict cookies, although disabling certain cookies may affect how some online features operate.
7. Sharing Personal Information
Personal information may be disclosed where necessary to provide requested services, administer memberships and promotions, process transactions, or meet legal obligations.
Depending on the circumstances, information may be provided to relevant service providers, payment providers, technology providers, professional advisers or regulatory and law-enforcement authorities where legally required.
The exact circumstances in which information is shared are governed by the applicable privacy policy and legal requirements.
8. Data Security
Reasonable measures may be used to protect personal information against unauthorised access, misuse, loss or disclosure.
Access to personal information may be limited to people or service providers who need it for legitimate operational, customer-service, compliance or administrative purposes.
No online system can be guaranteed to be completely secure, so guests should take care when providing sensitive information online and use official contact or account channels where possible.
9. Data Retention
Personal information may be retained for as long as it is required to provide services, maintain membership records, administer transactions and promotions, or satisfy applicable legal and regulatory obligations.
Closing a membership or ceasing to use a service does not necessarily mean that all associated information is immediately deleted.
Retention requirements can differ depending on the type of information and the reason it was collected.
10. Access and Correction
Guests may have rights to request access to personal information held about them and ask for inaccurate or outdated information to be corrected, subject to applicable legal requirements.
Requests concerning personal information should be directed through the appropriate official contact channel.
Certain information may need to be retained even where a guest requests account closure or deletion, particularly where a legal or regulatory obligation applies.
11. Marketing Communications
Where guests have agreed to receive promotional communications, the information provided may be used to send relevant updates about memberships, promotions, events or resort services.
Marketing preferences can generally be changed through the applicable communication or account settings.
Operational messages, such as information relating to bookings, transactions or account administration, may still be sent where necessary to provide the requested service.
12. Children's Privacy
Casino entry and gaming at The Ville Resort-Casino are restricted to people aged 18 and over.
The venue may request identification to confirm a guest's age before permitting casino entry or participation in gaming activities.
Information relating to minors should not be submitted for the purpose of creating or using a casino gaming account.
13. Third-Party Websites and Online Casinos
The Ville Resort-Casino and an online casino website are not necessarily the same service.
The supplied Townsville Casino content describes an online platform separately from the physical Ville Resort-Casino. Online services may therefore have their own operator, privacy policy, terms, payment providers and data-handling practices.
Guests should read the privacy policy of an online casino directly before providing personal, identity or payment information.
14. Changes to This Privacy Policy
Privacy practices may change as services, technology and legal requirements develop.
Any updated privacy policy should be reviewed before providing additional personal information or continuing to use services covered by the revised policy.
Check the date of the latest update when relying on this information.
15. Contact
Questions about personal information, privacy, Vantage Rewards membership, or the handling of guest data should be directed to The Ville Resort-Casino through its current official contact channels.
For requests concerning an online casino platform, guests should instead contact the operator identified in that platform's own privacy policy.